OBJECTIVE
Understand and analyse the problem space as a whole system, with interconnected forces whose interplay holds the keys for effective interventions.
OUTCOME
The systemic design allowed me to determine systemic root causes of identified and proven problems, to craft an engaging narrative as told through the voices of our direct research, and to demonstrate how we could make effective change towards the target metrics.
This has generated a series of tactial interventions towards a metric-based strategic goal, currently in design and production.
METHOD
I used a causal loop technique to determine a set of hypotheses that demonstrated the assumptions of the stakeholder team.
The loops were generated through affinity mapping of research outputs. I then passed this through an algorithmic tool ‘kumu.io’ to generate the groups between this complex set of associated elements. This was then validated and amended through direct research, and subsequently drawn into a flat visual format.
The interplay of ‘forces’ and feedback loops between them signify the entrenched patterns, processes, behaviours and attitudes that drive the system as a whole. When examined through the lens of ‘Outcomes’, the leverage points for change were determined.
From this I was able to identify the leverage points to address the root causes and enable effective systemic change.